GHL missed-call recovery and appointment follow-up

The business problem

When a local-service team misses a call, the potential customer may contact the next provider before anyone can respond.

Workflow logic

A missed call triggers an immediate text response and contact lookup. New contacts are created once, then guided through short qualification questions and available booking times. Confirmation, reminders, retry rules, and no-show follow-up stay connected to the pipeline.

Implementation notes

Business hours, opt-out rules, contact ownership, and retry limits are explicit. Conversations move to a person whenever the contact asks for help or the automated path cannot continue.

Outcome

Every missed call receives a timely response, the team sees the full conversation, and appointment follow-up no longer depends on memory.